Sheridan Memorial Business Office

Billing Information

• Please be sure you present your Insurance cards at every visit.  This will aid in expediting your claim.
• After your visit at Sheridan Memorial Hospital or clinic a bill may be generated within 3 business days.  This is pending any late charges due to testing or results. 
• All accounts pending insurance will not be sent to the patient until Sheridan Memorial has received notification from your insurance company via phone or mail.
• Statements are sent to patients when their account is in Self Pay.  The amount reflected on the Statement is the final amount owed by the patient unless otherwise indicated. 
• Statements are printed on the 10th of every month and should be received no later than the 15th of every month. 
• Payments are due by the 10th of every month.
• Nursing Home payments in full are due by the 10th of every month.  If you need a detailed copy of your Nursing Home stay for you long-term care insurance, please let us know and we will get you on the mailing list.
• Within thirty days of the receipt of your initial bill you must make payment in full, set up a payment agreement and/or apply for financial assistance.

Payment Options
Sheridan Memorial Hospital Association offers three payment options:

1. Payment in Full
2. SMHA Payment Agreement
3. SMHA Credit Care Loan

If one of the three payment options are not complied with Sheridan Memorial Hospital Association will take further collection action.
Payment in Full:
If you opt to pay your account in full you may qualify for a small discount depending on the amount and timeliness. Not everyone may qualify. Please contact us!

Collection Services
Sheridan Memorial Hospital sends statements out to our patients using the address in our database.  If, after three months of statements being sent, a payment agreement has not been established or payment in full has not been received, further collection action is taken. 

Sheridan Memorial uses two collection agencies:
Centron Services
2525 Colonial Drive Ste C
Helena, MT 59624
1-800-223-8112

Recovery Resources
PO Box 2459
Bismarck, ND 58502
1-800-574-3567

Once the account is sent off to collections, patients will receive a notice that they are in a 30 day pre-collect.  If payment is received in full with-in that 30 days, Sheridan Memorial will be able to pull that account back from the collection agency and the patient's credit will not be effected. 

If payment in full is not received during that 30 day pre-collect the account is no longer in control of Sheridan Memorial and all financial transactions and correspondence must be done through the assigned collection agency. 

Financial Assistance

• Financial Assistance application is available at the Business Office. 
• All financial assistance must be applied for within 30 days of initial receipt of bill.
• Assistance is based on a list of financial criteria requested in the assistance application.  A Financial Assistance Rep will contact you if additional information is required to process your application.
• All accounts must be set up with a payment agreement in order for the assistance application to be considered.  Those applying for financial assistance have an adjusted payment agreement in accordance to Sheridan Memorial's payment agreement schedule. 
• Financial Assistance applications are reviewed by the Board of Directors on a quarterly basis. 
• Prior qualification of funding does not guarantee you will receive funding again. 
• Financial Assistance depends on funding available for the year.
  

Credit Care Program

• Credit Care Program is a line of credit Sheridan Memorial has applied for through Independence Bank of Glasgow.
• All patients can apply for the program.  It's as simple as stopping by the Business Office, providing a form of identification and signing a few papers.
• Credit Care may not be applied for if a person was final noticed or sent to collections.
• Credit Care allows patients to extend their monthly payments further than Sheridan Memorial payment schedule allows.
• Minimum monthly payment is $25.00
• Interest is applied to Credit Care Program accounts.
• There is a $25.00 activation fee.
• Monthly statements are sent by Independence Bank of Glasgow.
• Payments are sent direct to Independence Bank of Glasgow.  There is a $5.00 late charge for payments over 10 days past due. 
• Credit Care Program does not look at the patient's credit history; however, payments are reported to the Credit Bureau.

Payment Agreement
Sheridan Memorial payment agreement must be set up in accordance to our Payment Agreement Schedule.  This allows you to keep your account with SMHA interest free anywhere from 3 months to 12 months.  Payment Schedule is based on amount owed to Sheridan Memorial.

Detailed Statements
Sheridan Memorial sends statements out to patients by the 15th of every month.  These statements show a summary of each visit.  It includes the date of service, the type of visit, the  provider, amount billed and amount owed.  Detailed Statements are available at the request of the patient.  These statements will allow for the patient to better understand the total amount billed.  Contact Sheridan Memorial Billing Clerk at (406) 765.3707 to request a detailed bill.

Notary Public Services
Sheridan Memorial offers it's patients, visitors and staff Notary Public Services.  Sheridan Memorial has three Notary Public's available from 8:30 am to 4:30 pm, Monday through Friday.  Notary Services are usually free of charge; however, a minimal fee may be required if Bond, References or E&O information is needed.